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My Vegan World

Shipping & Return Policy

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Below you can find this seller's shipping and returns policies.

Customer service: info@myveganworld.nl
View the Terms and Conditions of this seller.
This seller ships from the Netherlands.


Returns / Right of withdrawal

Of course we hope that you are very happy with your purchases and that you do not have to exchange or return. But of course you can if you want to. However, within 14 days of receipt. After you have stated that you want to return the item, you have another 14 days to return it. After this, it is no longer possible to return. We also ask you to ensure that the items are returned in the same condition as they were sent. So in the original packaging material and with all supplied accessories. The items must be undamaged and unworn and will be checked by us upon receipt. If this is not the case, your return receipt will not be accepted. Insufficient or unstamped returns are also not accepted by us.

Do you want to return something download here then the return form and add it to the package with the reason for your return.

We recommend that you keep your proof of shipment and the track and trace code until you have received an email confirmation confirming that your package has been processed by us.

Exchange
Exchange is not possible, we only offer a refund. If you wish to receive another item, please return your order and place a new order. Please read the return rules above for the applicable conditions.

Do you want to return something download here then the return form and add it to the package with the reason for your return.

Complaints
We recommend that you first make complaints known to us by emailing info@myveganworld.nl. Provide a clear description, possibly supplemented with photos, of the problem. We will do our utmost to resolve the complaint. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Do you want to return something download here then the return form and add it to the package with the reason for your return.

Warranty
The statutory warranty period is included on every item you buy from us. This means that an article must be/do what you can reasonably expect from it. Should the item you have ordered break or stop working properly within a short period of time, please let us know so that we can do our very best to resolve it. Mail us at info@myveganworld.nl


Return address
My Vegan World
Zandgolf 20
5658 AJ Eindhoven
Netherlands