FAQ & Contact

Orders & Payment

• How does shopping at a marketplace work?
• Something is missing from my order.
• What payment methods can I use?
• I did not receive an order confirmation email.
• Can I change or cancel my order?
• I haven't received my order yet.
• I received the wrong item.

Shipping & Delivery

• Where do you ship to?
• Where will my order be shipped from?
• What are the shipping costs?
• What is the delivery time?
• How do I track my order?
• Are you happy that Shop Like You Give a Damn exists and did you have a pleasant shopping experience with us?

Returns & Exchanges

• What are the return costs?
• How long do I have to return my order?
• How do I return a product?
• How do I exchange a product?
• How will I be refunded?
• I haven't received my refund yet.
• What if my item is faulty?

Gift Cards & Promo Codes

• What are Shop Like You Give a Damn gift cards?
• How do I apply my gift card or promo code?
• How long is my gift card valid for?
• I paid with a gift card. How will my return be refunded?