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NAE

Shipping & Return Policy

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Below you will find this seller's shipping and returns policy.

Customer service: support_mp@nae-vegan.com

View the terms and conditions of this seller.

This seller ships from Portugal.


Are you not entirely sure about your order? At NAE you have a 100 day reflection period. As soon as your returned order has been received in good order by NAE, you will be credited the amount of the return by Shop Like You Give a Damn.

Please note that returns can only be accepted if the product has not been worn, the labels are still attached and the product is returned in the original packaging. We kindly ask you to consider reusing the packaging to minimize waste and protect the box during transit.

Returns and exchanges within the European Union

NAE offers free returns and exchanges within the EU. You can request a return/exchange by emailing support_mp@nae-vegan.com. Please indicate your name and order ID.

Use the return label that NAE sent with your order. Don’t have one? Don’t worry! Reach out to support_mp@nae-vegan.com and they will send you a new label.


Returns and exchanges outside the European Union

Outside the EU, customers are responsible for the costs of exchanges and returns. Return/exchange costs for orders from the UK are 10£ and 30€/$ for orders from other non-EU countries. 

You can request a return/exchange by emailing support_mp@nae-vegan.com. Please indicate your name and order ID. NAE will provide further instructions on how to process your return.


Return address

NAE Vegan Shoes


Rua. Dr. João Freitas Branco 39A
2650-287 Amadora
Portugal