KOMODO

Shipping & Return Policy

Below you can find this seller's shipping and returns policies.

Customer Service: shop@komodo.co.uk
View the terms and conditions of this seller.
This seller ships from the United Kingdom.

You can return all goods to receive a refund or exchange - if you do so within 21 days from the date of delivery.

If you have received the wrong item or faulty - please contact our customer service before returning: shop@komodo.co.uk / +44 (0)207 722 3523

Returns

All return items must be sent with a completed returns form, downloadable from this page.
Customer is liable to pay the cost of all returns, unless the wrong item is delivered or the product is faulty. In these cases please contact our customer service before sending at shop@komodo.co.uk
Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact. Please complete in full the returns form that was came with your order. We reserve the right to refuse returns if this procedure is not followed.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Goods remain the responsibility of the customer until they are received by Komodo.

Exchanges
Exchange items will only be dispatched after the returned goods have been received with a completed returns form and have undergone a quality control check.

Please ensure you have read and understood this page before exchanging goods.

Return address
KOMODO
77c King Henry's Road
London
NW3 3QU
United Kingdom