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Osier

Shipping & Return Policy

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Below you'll find the Shipping and Return Policy of this seller.

Customer service: hi@osier.studio en +31 6 57 51 56 35.
This seller ships from the Netherlands.


Returns

You may return your purchase within 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it (unworn, clean and no scratches/marks or damage). It must also be in the original packaging.

  • To return a product, please send to the address above. 
  • With your parcel you should include a proof of purchase/ order confirmation number.
  • If there is no return label in your package, please send an email to our Customer Service team at return@osier.studio (subject line: Request for return label, order no.). We will be happy to email the return label to you. Please only use the return label provided by us for any returns.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • You have 30 days from the day of receipt to return your goods. All relevant information on order cancellation can be found in our terms and conditions.
  • Sale items are non-refundable. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No worries, products bought with discount codes are eligible for returns.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@osier.studio and send your item to the following address.


Return address
OSIER B.V.
Conservenweg 116
2371 DT Roelofarendsveen
The Netherlands