N'go

Shipping & Return Policy

Below you'll find the Shipping and Return Policy of this seller.

Returns can be send to this address:
FRENCHLOG
RETURN N'GO
21 RUE DE LA RABOTIERE
44800 SAINT HERBLAIN
FRANCE

What are the delivery methods offered?
We offer the point of withdrawal and delivery to your home without signature.

How to track the routing of your orders?
You will be notified by e-mail as soon as your package is shipped, accompanied by tracking number of the package.

How much are the return costs?
In mainland France, shipping costs are your responsibility. Outside mainland France, shipping costs are also your responsibility.

What are the conditions of return?
You have the possibility to exchange the product (s) bought by another model of the same value, subject to the limit of available stocks, within 30 days days after receiving your order. For Christmas, returns are accepted until January 31st.

How to condition the products to return?
We ask you to return in a single package the products in their state Original and complete (shoe box, cotton bag, accessories, labels of origin, ...). To be exchanged, the pair must be new, ie it must not have been worn, just tried indoors.

How to proceed to an exchange?
Send an e-mail to ngo.shoes@gmail.com letting us know we can expect a returning item, including:

your order number;
which item you want to return;
and;
- if you'd like to exchange this item for an other size/color.
- if you'd like to return an item and want to receive a refund of your garment(s).

Once the receipt and verification by us of the good condition of your products, we will ship the exchange product (s). A confirmation email with the tracking code will be sent to you.

To which address to return the order?
Packages can be returned to the following address:

AXCILOG
RETOUR N'GO
14 ALLEE DES 5 CONTINENTS
44120 VERTOU
FRANCE