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Momoc

Shipping & Return Policy

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Below you will find the shipping and return policy of this seller.

Customer Service: momoc@momocshoes.com
View the Terms and Conditions of this seller.
This seller ships from Spain.


To return items, please make sure you meet the return conditions, please follow these steps:

  1. Send an email to momoc@momocshoes.com with the order number, your email address and also include the order number that starts with #SLYGAD
  2. Indicate the reason for the return in the same e-mail. If you want to exchange for a different size, please state the size you have now and the size you would like to receive.
  3. Once your request is confirmed, we will send you a confirmation email with a MOMOC return form.
  4. Pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging, along with the MOMOC return form that you received in the confirmation email.
  5. Send by post (we recommend GLS or in Spain Correos) to the address below.
  6. Once the returned product has been inspected to ensure it meets the return conditions, we will process your return.

Return conditions

In general, an item can only be returned if it meets the following conditions:

  • The item has not been used (applies to both exchange and return)
  • It has been less than 15 days since you received the item
  • In addition to the above requirements, the item must be returned in the same condition it was received (including the Momoc shoe bag). If you no longer have the original packaging, replace it with a container of similar size and capacity.
  • If all these conditions are met, we will refund the purchase costs. If you return your entire order, we will also refund the initial shipping costs. If you return only part of your order, we will refund the purchase cost less the initial shipping cost. If you return an item due to a manufacturing defect attributable to Momoc, we will also reimburse you for the return shipping costs.
  • MOMOC is not responsible for lost packages sent by you during exchange or return. We therefore strongly recommend that all shipments you make are traceable, with a tracking number and proof of shipment.

Return address
GLS-Delivery Della
Att de Lara (MOMOC)
Polígono Industrial Finca Lacy
Calle San Luis de Cuba 10
03600
Elda, Alicante
ESPAÑA
agencia.878@gls-spain.es
Tel: 634966239