Below you'll find the Shipping and Return Policy of this seller.
Returns can be send to this address:
Luks Linen
Returns Department
The Workshop
Beech House
Lower Dicker
Hailsham
BN27 4AT
United Kingdom
Customer service: hello@lukslinen.com
Returns and Exchanges
If for any reason you’re not 100% satisfied with your Luks purchase, you can return it to us unused in its original packaging for an exchange or refund within 21 days from the date of purchase.
Returns within the UK are now free of charge using Collect+. To process a refund or exchange please click here.
Outside of the UK we cannot accept liability for loss or damaged goods when in transit to us, we recommend that you use an insured and registered delivery to post your returns back to us and retain a postal receipt as proof of purchase.
In the event of any product being faulty, we will either refund or exchange the goods.
Whilst we make every effort to process returns as quickly as possible, during busy periods this may take up to 10 days from the date of receipt.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return goods from outside of the UK should be sent to:
Luks Linen
Returns Department
The Workshop
Beech House
Lower Dicker
Hailsham
BN27 4AT
Please include your order number in the return parcel.