LaLu Products

Below you can find this seller's shipping and returns policies.

LaLu products are delivered within 1 and 2 working days.

Customer Service: support@laluproducts.com
This seller ships from the Netherlands.

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Returns

It may happen that you change your mind about your purchase. Whatever the reason is, you can send your product back to us if the request is made within 14 days of receiving the product. To be eligible for a refund, the product must be in good condition; undamaged, and unused. 

To start the process, please fill out the contact form or email support@laluproducts.com with the following information:

• Full Name
• Order Number
• Reason for return. We value your honest feedback!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We recommend using the received packaging when returning to save the use of additional material. 
You can always contact us for any questions at support@laluproducts.com.

Refunds

As soon as we have received your return shipment, we will refund the full amount of the product to your original payment method. Allow for up to 10 days for it to reflect in your account. Please note, that the product must be in good condition; undamaged, and unused to be eligible for a refund.

Exchange

Would you rather exchange the product instead? No problem! Please fill out our contact form or email support@laluproducts.com, with your: 

• Full Name
• Original Order Number
• The product you'd like to exchange for

Damages and issues on delivery

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item. We can evaluate the issue and make it right.

Guarantee

We want to guarantee the quality of our products. If a defect occurs within 3 months (90 days after purchase), we will take care of it. Contact us, and after consultation, we will replace your defective bag with a new one in the same model and color. The shipping cost for the product will be fully covered.

*Please note that this will only result in a replacement in the same model and color.

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Return address
LaLu Products                                                                                                                                                                                 
Rooseveltlaan 564
3526BE Utrecht
Netherlands