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FAQ & Contact

Orders & Payment

  • Can I change or cancel my order?
  • I did not receive an order confirmation email.
  • I haven't received my order yet.
  • I received the wrong item.
  • Something is missing from my order.
  • What payment methods can I use?

Shipping & Delivery

  • Are you happy that Shop Like You Give a Damn exists and did you have a pleasant shopping experience with us?
  • How do I track my order?
  • What are the shipping costs?
  • What is the delivery time?
  • Where do you ship to?
  • Where will my order be shipped from?

Returns & Exchanges

  • How do I exchange a product?
  • How do I return a product?
  • How long do I have to return my order?
  • How will I be refunded?
  • I haven't received my refund yet.
  • What are the return costs?
  • What if my item is faulty?

Gift Cards & Promo Codes

  • How do I apply my gift card or promo code?
  • How long is my gift card valid for?
  • I have a Sustainable Fashion/ohmygood/VVV gift card. How do I use it?
  • I paid with a gift card. How will my return be refunded?
  • What are Shop Like You Give a Damn gift cards?

Contact

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