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Take It Slow

Shipping & Return Policy

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Below you will find this seller's shipping and returns policy.

Customer service: care@takeitslowstore.com
View the terms and conditions of this seller.
This seller ships from the Netherlands.


Returns

Want to exchange or return a Take It Slow purchase? No problem. You can return items from the Take It Slow webshop within 14 days of receipt via our return service. This applies to items from the new collection as well as items from the sale. The condition is that the products are clean, undamaged, unwashed and possibly packed in the original packaging. Take ow does not exchange damaged and/or used items.

Keep in mind that:

  • Swedish Stockings cannot be returned or exchanged for hygienic and practical reasons
  • Haan Hand cream & sanitizer are also not eligible for return or exchange from a hygienic and practical point of view.
  • Organic Basics briefs are not eligible for return or exchange from a hygienic and practical point of view

Do you want to exchange an item? Read more at the bottom of this page.

Return service Netherlands

Did you receive your order via PostNL?

Download a return label quickly and easily via our PostNL return portal. You will find the link to the return portal in the Track & Trace email.

Track & Trace e-mail not found?
Please email care@takeitslowstore.com including:

- The order number, it starts with #SLYGAD..
- The relevant article and also the reason for return. The reason for return is not mandatory, but we do receive feedback about our services and/or products and we appreciate this very much.

We will then manually create a return label for you and you will receive it in your mailbox. We try to do this within 1 working day.

It is also possible that you have received a return label with your package, use this.

Did you receive your order via Postal Company DPD?

Then go through the steps in the Take It Slow return portal DPD . Registering an exchange or return is very easy with your zip code + order number. You can find your order number on the shipping label or in the order confirmation email. The order number can be recognized by: #SLYGAD..

Return costs to the Netherlands

Return costs = € 4.50 We will settle this with the amount that you will receive back.

Return service Belgium and Germany

Then go through the steps in the Take It Slow return portal DPD . Registering an exchange or return is very easy with your zip code + order number. You can find your order number on the shipping label or in the order confirmation email. The order number can be recognized by: #SLYGAD..

Return costs Belgium and Germany

Return costs = € 6.95 We will settle this with the amount that you will receive back.
Exchange to another size = no return costs

Return own initiative or other countries

When you return on your own initiative, Take It Slow will refund the full purchase amount.

Return period for money back = 14 days

We believe 14 days is plenty of time to return an item to us. If we only receive the return after day 15 , we will pay out an online voucher minus € 4.50 return costs. The unique discount code is valid for one year from the date of issue. If you would like a longer return period because your order is a gift, please discuss this with us before placing your order.

to exchange?

Do you want to exchange an item for a different size? That is of course no problem. We understand that it is sometimes difficult to estimate which size you should order. You can exchange within 14 days of receipt of your order.

Step 1 - Simply download a return label via our PostNL return portal . Registering an exchange or return is very easy with the PostNL barcode from the previously received Track and Trace e-mail (check your spam box) + your zip code. In the context of sustainability and unnecessary paper use, we do not use a return form. Based on the return label, we see that the return comes from you.
Step 2 - Send us an e-mail with which item you want to exchange, we will manually enter the new order and send a payment link for possible shipping costs.


PostNL return portal not working?
Don't worry. Send an email to care@takeitslowstore.com stating the following:

  • The order number (starting with #SLYGAD)
  • The item you want to exchange and for which other size

We will then manually create a return label for you and you will receive it in your mailbox. We try to do this within 1 business day. In the meantime, we will create a new order for you in our system and possibly send you a payment link for any shipping costs. As soon as we have received the return from you, we will send the order. It is also possible that you received a return label with your package, skip the above steps and use this.

You can always ask for advice

Not sure about the size or fit? You can always email us for advice to care@takeitslowstore.com . We carefully adjust all articles to be able to give you the best advice. Measuring something is also no problem, we are happy to do this for you.


Return address
Attn Take It Slow
Brouwersgracht 20
8061 GN Hasselt
The Netherlands