Atelier Warm

Below you can find this seller's shipping and returns policies.

Customer service: info@atelierwarm.nl 
View the Terms and Conditions of this seller.
This seller ships from the Netherlands.

If the order does not meet your requirements, you can exchange or return it within 14 days. Please contact us asap by sending an email to info@atelierwarm.nl 

You can exchange the item for another candle of the same size and price. Shipping costs are for you as a customer.

You can return the item if it is in good, original condition. The purchase value and shipping costs will then be refunded to you within 5 working days after receipt of the return. Costs for the return shipment itself are for you as a customer. Due to the nature of the product, we do not take back used candles.

Atelier Warm reserves the right to refuse returns or to compensate only part of the amount paid if it is suspected that the item has already been used or if the item has been damaged as a result of the return. damaged. Atelier Warm also reserves the right to refuse returns or to refund only part of the amount paid if the items are not returned within 14 days of delivery of the order.

Do you have a complaint about an item purchased from Atelier Warm? Submit this by mail to info@atelierwarm.nl. Please provide a clear description and a photo. You will be contacted about the reported complaint within a period of no later than 3 working days. In consultation, it is determined what is reasonable and desirable, also in view of the conformity.

Return address
Atelier Warm
Valbrug 26
5151 VZ Drunen
Netherlands